At AYYS, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to AYYS, 1 Rue du Tenao, Monaco 98000. Alternatively, you can telephone +33(0).6.50.26.40.47.
Who are we?
AYYS (“At Your Yacht Service”)
1 Rue du Tenao, Monaco 98000
How do we collect information from you?
We obtain information about you when you use our website, for example, and when you contact us. Through our use of Google Analytics cookies (please see our cookies policy)
What type of information is collected from you?
The personal information we collect might include your name, email address, telephone, and information regarding what pages are accessed and when.
How is your information used?
We will process any of your personal data in accordance with our obligations under applicable data protection laws and regulations, for the following reasons:
- Provide you with the information and services you have requested
- Comply with applicable laws and regulations
- Process requests you have submitted;
- Carry out our obligations arising from any contracts entered into by you and us;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Send you communications which you have requested and that may be of interest to you which may include information about events, offers, information, campaigns, activities, promotions
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond AYYS for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or telephone +33(0).6.50.26.40.47.
How you can access and update your information
If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: You have the right to ask for a copy of the information AYYS hold about you.
Subject Access Request Policy
AYYS is fully committed to respecting individuals’ right to access personal information held about them in accordance with section 7 of the Data Protection Act 1998
Subject access rights
Any individual who makes a valid subject access request is entitled to be:
- told whether their personal data is being processed;
- given a description of the personal data, reason for processing and whether it has been shared with any other organisations or persons;
- given details of the source of the data (where this is available); and
- given a copy of the information comprising the data.
Individuals are entitled only to their own personal data, and not to information relating to other people unless they are acting on behalf of that person. In these circumstances, written consent will be required.
Exempt information
AYYS may not be able to release some information. Information which is exempt from a subject access request includes:
- personal data where disclosure could prejudice the prevention or detection of crime
- management forecasts/management planning
- legal professional privilege (advice received from solicitors, for example)
- personal data identifying another person (a third party) whose details cannot be disclosed without their permission
How to make a request
In order to make a valid subject access request the following must be provided:
- a clear written request by letter, email or fax
- Proof of identification may be requested to ensure that the personal information requested is provided to the right person. Two forms of ID will be required. One must be name identification (e.g. Driving Licence, Passport or Birth Certificate) and the other a form of address identification dated in the last three
AYYS will comply with requests for access to personal information as quickly as is practicable, but will ensure that the information is provided within 40 days, as required by the Act. All subject access requests should be addressed to The Data Protection Officer, AYYS, 1 Rue du Tenao Monaco 98000
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
Like many other websites, the AYYS website uses cookies, (please see our cookies policy).
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
18 or Under
We are concerned to protect the privacy of children aged 18 or under. If you are aged 18 or under please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Forms collecting user data
Main Contact Form
- Name
- Mobile/Telephone
- Email address
- Message
Data Storage
As described above, most personal information is stored encrypted in the database. The primary database is located in France. The database is backed up to a separate location in France.
Links to this Website
AYYS reserves the right at its discretion to prohibit any link from another internet website or equivalent entity to materials or information on this website. Without prejudice to that, any link to material or information on this website must be neither misleading nor deceptive and must fairly indicate AYYS or as the destination of the link.
Copyright and Related Rights
All content, designs, text, graphics, software compilations and source codes on this website are the copyright of AYYS and/or its content providers.
Reproduction of part or all of the contents of this website in any form is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form. Any other use of the website without prior written consent from AYYS is strictly forbidden.
Trade marks
Trade marks AYYS trademarks are registered marks used under licence by AYYS and may not be reproduced without the prior written consent of their owner. Other organisation and company names referred to on this website may be the trade marks of their respective owners as indicated.
Disputes
You and AYYS agree that any disputes arising from your use of this website will be subject to Monaco law.
Amendments
AYYS reserves the right to change or amend these website terms and conditions without prior notice.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in july 2022.